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IT Helpdesk Manager - Banking

Talentmate

United Arab Emirates

20th December 2025

2512-2544-660

Job Description

Opportunity to standardise and mature user services
Leadership position within a growing IT function

About Our Client

This opportunity is with a large organisation in the financial services sector, based in Dubai.

Job Description

Ownership of user services and access controls
Ensuring consistent service quality and user experience
Managing support and service delivery teams
Acting as a bridge between IT and business users

The Successful Applicant

12-15+ years experience in user services or service management
Current banking experience in the GCC is essential
Strong stakeholder-facing and service leadership skills
Experience operating in regulated environments

Whats On Offer

Highly visible role with direct business impact
Opportunity to standardise and mature user services
Leadership position within a growing IT function

Contact: James Jefferson

Quote job ref: JN-122025-6909018

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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