IT Hardware & Software Technician 04F25

An IT Hardware & Software Technician is crucial to ensuring the smooth operation of an organization's technology infrastructure. This role supports both hardware and software needs, ensuring that systems are maintained, updated, and functional. You will serve as a primary troubleshooting expert for hardware issues, software conflicts, and network connectivity problems. Engaging directly with users at all levels of the organization, your expert assistance will minimize downtime by quickly resolving technical issues, thereby enhancing productivity. This position demands strong problem-solving abilities, comprehensive technical knowledge, and effective interpersonal skills. As an integral member of the IT team, you will contribute to system enhancements, ensure security compliance, and support the technical training of non-IT staff. If you are passionate about technology and enjoy helping others, this is the perfect opportunity to leverage your skills and grow your career in the technology sector.

Responsibilities

• Diagnose and resolve hardware issues with desktops, laptops, and other devices.
• Install and configure software applications according to organizational standards.
• Maintain inventory of hardware and track software licenses for compliance.
• Support users by researching and answering hardware and software questions.
• Set up new technology for employees, including configuring operating systems.
• Run diagnostic programs to resolve issues and troubleshoot hardware problems.
• Collaborate with IT team members on network maintenance and optimization tasks.
• Manage and support mobile devices, ensuring secure access and functionality.
• Implement updates and patches for both hardware components and software programs.
• Create and maintain documentation related to IT infrastructure and policies.
• Conduct routine maintenance of systems and perform regular security checks.
• Assist in evaluating new hardware and software solutions to improve systems.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field.
• Proven experience in installing and troubleshooting computer hardware and software.
• Strong understanding of Windows, Mac OS, and Linux operating systems.
• Experience with network environments and basic network configuration skills.
• Excellent analytical skills and the ability to solve complex technical issues.
• Effective communication skills with the ability to explain technical concepts clearly.
• A commitment to continuous learning and staying updated with industry trends.