IT Field Support Operations Manager 30N25

An IT Field Support Operations Manager is a crucial leadership role responsible for overseeing the deployment, maintenance, and support of IT systems and services in field operations. This role ensures that all field operations teams are equipped with the necessary IT infrastructure and support to execute their tasks effectively. The IT Field Support Operations Manager collaborates with various stakeholders to streamline IT operations, enhance service quality, and solve technical issues promptly. This position is pivotal in enhancing operational efficiency, improving customer satisfaction, and ensuring adherence to IT policies and standards. The ideal candidate will possess exceptional communication skills, a deep understanding of IT systems, and a strong ability to manage and motivate teams distributed across various locations.

Responsibilities

• Design and implement field IT support strategies to enhance operational efficiency.
• Coordinate with cross-functional teams to ensure seamless IT service delivery in the field.
• Manage a team of IT field support technicians to provide timely and effective solutions.
• Develop and enforce IT policies, procedures, and best practices for field operations.
• Monitor and analyze field IT operations to identify and resolve technical issues swiftly.
• Ensure compliance with company's IT security and privacy protocols in all field activities.
• Prepare and manage budgets for field IT operations and monitor expenditures.
• Conduct regular training sessions for field staff on new technologies and IT tools.
• Liaise with vendors and service providers to optimize IT products and services.
• Prepare comprehensive reports on field IT support activities and improvement plans.
• Evaluate new technology and tools to enhance field operational capabilities.
• Stay updated with the latest industry trends and integrate them into IT operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of five years of experience in IT support or a similar role.
• Strong leadership skills with the ability to manage and mentor a distributed team.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Proficient in IT management software and other relevant technological tools.
• Exceptional communication and interpersonal skills to interact with stakeholders.
• Experience in budgeting and resource allocation for IT operations.