IT Communications Specialist 27J25

The IT Communications Specialist is a pivotal role focused on enhancing and streamlining the flow of information within the IT department and across the entire organization. This professional is responsible for creating, managing, and distributing effective communication materials that align with the company's goals and IT objectives. The role requires a blend of excellent communication skills, technical understanding of IT systems, and the ability to translate complex technical concepts into clear, concise language that is accessible to non-technical audiences. An IT Communications Specialist must be adept at working collaboratively with IT teams, executives, and other organizational stakeholders to ensure that communication strategies effectively support the implementation of IT projects and initiatives. This position is vital for improving IT service delivery and ensuring users have the information they need to successfully use IT tools and solutions.

Responsibilities

• Develop and implement communication strategies for IT initiatives and projects.
• Create and distribute engaging content that explains IT procedures and updates.
• Collaborate with IT teams to gather information for communication materials.
• Design and maintain IT newsletters, bulletins, and internal communications.
• Work closely with project management teams to align communication efforts.
• Conduct user communication and training sessions for new IT tools and systems.
• Coordinate with IT leadership to craft and deliver strategic messaging.
• Assess feedback from employees to improve IT communication effectiveness.
• Develop FAQs and support materials to assist users of IT systems.
• Ensure all IT communication conforms to the company’s branding standards.
• Analyze communication metrics to refine strategies and improve outreach.
• Maintain up-to-date documentation for IT communication processes and protocols.

Requirements

• Bachelor’s degree in Communications, Information Technology, or related field.
• Proven experience in a communications role, preferably within an IT setting.
• Exceptional written and verbal communication skills required for this role.
• Ability to translate technical information into clear, user-friendly language.
• Strong project management skills and ability to meet tight deadlines.
• Knowledge of content management systems and digital communication tools.
• Understanding of IT environments and basic technical concepts beneficial.
• Proficiency in Microsoft Office Suite and other relevant software platforms.
• Experience with graphic design and multimedia content creation is a plus.