IT Communications Specialist (225-929)

An IT Communications Specialist is essential for ensuring seamless communication within an organization, handling both internal and external digital communication platforms. Their primary role involves bridging gaps between technical teams and non-technical stakeholders, ensuring that all parties have a clear understanding of IT projects and initiatives. This position requires a dynamic professional capable of developing, implementing, and managing communication strategies that effectively convey the benefits and progress of IT efforts. The role also involves creating detailed documentation, managing content across various communication channels, and using analytics to refine communication approaches. An ideal candidate for this position would have a strong grasp of IT concepts along with exceptional communication skills to translate complex ideas into accessible information for a diverse audience.

Responsibilities

• Develop and implement IT communication strategies to enhance organizational understanding.
• Create, edit, and distribute content related to IT initiatives and updates.
• Ensure clarity and consistency in IT-related communications across all platforms.
• Collaborate with IT teams to understand and document technical projects and progress.
• Translate complex technical terminology into language easily understood by non-technical stakeholders.
• Maintain and manage IT documentation, ensuring accuracy and availability.
• Coordinate with marketing and communication teams to align IT messaging with overall business goals.
• Analyze feedback from stakeholders to refine communication strategies effectively.
• Organize and conduct training sessions to improve IT literacy within the organization.
• Provide timely updates to management regarding progress on IT projects and initiatives.
• Support crisis communication efforts during IT-related incidents or outages.
• Monitor industry trends and technologies to keep communications current and effective.

Requirements

• Bachelor’s degree in Communications, IT, or a related field is required.
• Excellent written and verbal communication skills are essential for conveying points clearly.
• Experience in developing and implementing IT communication strategies is preferred.
• Strong understanding of IT systems, terminology, and best practices is necessary.
• Ability to work collaboratively and build relationships across diverse teams.
• Proficiency in using communication tools and content management systems is required.
• Experience with data analytics for measuring communication effectiveness is an asset.