IT Channel Engineer - Custimer Facing

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The IT Channel Engineer (Customer Facing) role focuses on the development and technical enablement of Eaton’s IT Distribution network in the UAE. This role is critical in

providing technical expertise, system integration support, and engineering solutions to enhance Eaton’s IT infrastructure presence.

What You’ll Do

• Develop and implement technical strategies to enhance partner capabilities, ensuring effective deployment of Eaton’s IT and power management solutions.
• Grow the partner network in the territory by proactively recruiting new qualifying partners to achieve revenue and market share growth
• Provide technical guidance to partners on system integration, product specifications, and deployment best practices.
• Analyze and optimize IT infrastructure solutions, including UPS systems and related technologies, to ensure performance and reliability.
• Lead technical enablement programs, including system design, configuration training, and troubleshooting sessions for partners and end-users.
• Ensure compliance with Eaton’s engineering standards and distribution policies while supporting partners in technical evaluations.
• Coordinate with Eaton support teams, including pre-sales, service, and marketing resources, to meet or exceed business objectives
• Collaborate with engineering and support teams to enhance system performance, resolve technical challenges, and improve deployment efficiency.
• Monitor technology trends and industry developments to continuously refine Eaton’s solutions for enhanced system efficiency and innovation.
• Manage project lifecycles, ensuring proper technical documentation, implementation tracking, and continuous improvement recommendations.
• Utilize engineering tools and platforms, such as Salesforce and other technical databases, to track project progress and system performance.
  
  
  

Qualifications

• Bachelor’s Degree in Electrical or Electronics Engineering and equivalent industry experience
• 3+ years of experience creating and building a reseller and system integrator channel in UAE
  
  
  

Skills

• Knowledge of the ICT market and relevant IT VARs and IT system integrators in the territory
• Experience in selling UPS products is an advantage
• Proficiency in channel management and demand creation
  
  
  

Living and Working in Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

---