Investigations Support

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Investigation Support position is responsible for providing support to the Fraud and Forgery Investigators primarily related to processing incoming emails, inquiries, and cases and distributing them to the correct recipients.

Key Responsibilities

• Review incoming Risk Management Incident reports in regard to investigations to decide as to which area of investigations to forward the incident to
• Monitor the Investigation inbox and distribute emails to the appropriate area within Investigations
• Log all cases/inquiries accordingly
• Create a case in the case management system
• Create a case file place holder in shared Outlook folder
  
  

Competencies Required

• Effective verbal and written communication skills with the ability to convey a positive attitude and maintain high levels of confidentiality, professionalism and patience while interacting with customers and internal team members.
• Working knowledge of banking operations and risk management including relevant regulations.
• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.
• Strong data entry skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline) and learn new software quickly.
• Ability to follow directions and apply proper policies, procedures and guidelines.
• Customer service orientation with effective analytical and problem solving skills.
• Self-starter possessing the ability to work independently while supporting a team environment.
• Strong attention to detail and high concern for data accuracy.
  
  

Job

Operations

Primary Location

Texas-The Woodlands

Schedule

Full-time

Work Locations

TX - Operations Center-0100

Unposting Date

Ongoing

Organization

Texas - Houston

Minimum Qualifications/Experience

• 1-3 years applicable banking, risk management, or administrative support experience in the financial services or banking industry.
  
  

Formal Education & Certification

• High School Diploma or equivalent required.
  
  

Work Status

• Full-Time
  
  

Supervisory Responsibility

• None.
  
  

Travel

• 0% - Negligible amount of travel expected.
  
  

Working Conditions

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

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