Inventory Executive

Job Summary & Purpose:

To ensure smooth and timely execution of E-Commerce operations, including order processing, inventory coordination, picking, packing, dispatch, delivery tracking and returns management, while maintaining operational accuracy and meeting defined Service Level Agreements.

Key Performance Areas (KPAs) & Principal Accountabilities:

• Monitor incoming orders through OMS, SAP
• Ensure timely processing of Standard, Express and Same-Day Delivery orders.
• Coordinate stock allocation, order confirmation and shipment release
• Monitor pending orders and take necessary action to avoid SLA breaches
• Coordinate with teams for picking, packing and shipping activities
• Coordinate with delivery partners for timely shipment collection and delivery
• Monitor shipment status, delivery attempts, pending shipments and failed deliveries
• Follow up on delayed shipments, RTOs and customer delivery escalations
• Coordinate stock transfers and replenishment requirements
• Monitor stock availability and coordinate with inventory teams for replenishment
• Follow up on stock discrepancies, pending GRs, STOs and stock allocations
• Ensure proper inventory movement within warehouse, between warehouses and sales locations
• Conduct physical inventory checks and stock reconciliation
• Prepare daily operational reports covering order processing, pending shipments and delivery performance.
• Must be physically fit and capable of performing physical tasks, including handling, moving and checking merchandise, as the role involves working in a warehouse environment