Intern - Members Club - Jumeirah

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About The Job

An exciting opportunity has arisen for an Internship within our Private Members Club Department at Jumeirah - Dubai. The main duties and responsibilities of this role include:

• Acting as a central support for the Membership Experience team, coordinating member requests across Jumeirah properties and ensuring seamless pre-arrival, on-property, and post-departure journeys.
• Coordinating reservations and experiences across hotels, dining, wellness, beach clubs, entertainment, and transportation, delivering exceptional levels of personalisation and service quality.
• Building strong member relationships by understanding individual lifestyles, preferences, and needs, while enhancing engagement and supporting member renewal.
• Proactively anticipating challenges, plan alternatives, and collaborate closely with on-property teams to ensure flawless execution of each member experience.
• Supporting operational and administrative tasks including member calendars, tracking systems (with future exposure to Salesforce), and learning the commercial aspects of membership services.
• Be present on-site for key member visits and events, creating warm arrival experiences while applying luxury hospitality best practices and “Surprise & Delight” principles.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience or an internship in Luxury Hospitality.
• Excellent communication and interpersonal skills, with proven ability to engage confidently with high-net-worth individuals and diverse internal stakeholders.
• Strong understanding of HNW lifestyles and luxury service expectations, with deep knowledge of Dubai & UAE dining, hospitality, wellness, entertainment, and events.
• Highly organised and solutions-driven, able to anticipate needs, work under pressure, meet tight deadlines, and deliver intuitive, personalised service.
• Tech-savvy team player with strong IT and CRM skills, a proactive and positive attitude, respect for confidentiality, flexibility to work weekends/holidays, and multilingual ability as an advantage.
  
  

About The Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Competitive tax-free salary paid in UAE Dirhams (AED)

---