Insurance Specialist BCA Insurance

To provide MashreqBank customers financial services which exceed the customers expectations by delivering an unbiased, competent, timely and seamless service.

• Achieve monthly Insurance FER (personal banking) & individual target
• Proactively work towards satisfying the needs of the customer through REAC.
• Acquire, develop and strengthen Insurance acquisition through effective relationship
• management in accordance with business goals
• Contribute to Front-line of Branch staff through accomplishment of Insurance FER targets
• by training and skilling SSOs to confidently promote OTC Insurance products
• Manage and develop relationships with new and existing Personal Banking customers
• through professional consultative financial analysis
• Active sourcing and prospecting of Personal Banking customers for Wealth Insurance
• products
• Up selling, cross-selling, providing regular market information updates and trend analysis
• Ensure superior customer service thereby contributing to the overall customer experience
• of Mashreq
• Profile each and every customer met to understand their needs.
• Customer retention is also the SSOs responsibility.
• Improve on service levels at the branches.
• Take ownership of customer complaint on Insurance. C0-ordinate with respective teams and Insurance providers for resolution
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family.
• Provide constructive and constant feedback on improvement of : Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
• Minimizing Insurance attrition.
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Increasing share of wallets of high risk customers to prevent an easy exit.
• Meeting with the set service standards (indicators and surveys).
• Ownership of customer complaints.
• Reduction of PIR
• Contribute towards acceptable audit rating for the Branch.
• Thorough knowledge of products, services policies and processes of retail banking in MashreqBank.
• The job holder will have to possess the following skills:
• Problem Solving skills.
• Communication skills.
• Interpersonal skills.
• Ability to work under pressure.
• Computer literacy.
• The job holder should be a University Graduate with 2-3 years banking experience or experience in any other service industry.