Insurance Coordinator (225-712)

The role of an Insurance Coordinator is crucial within the insurance and health care industries, serving as a pivotal point of contact for insurance-related matters. An Insurance Coordinator is responsible for managing insurance claims, working with insurance companies, and ensuring that all insurance documentation is up-to-date and compliant with legal standards. This position requires a keen attention to detail, excellent communication skills, and a strong understanding of insurance processes and policies. The Insurance Coordinator also often serves as an advocate for clients, guiding them through the complexities of insurance policies, claims, and related issues. This role is ideal for individuals who are organized, enjoy problem-solving, and have a passion for providing excellent service to clients and stakeholders.

Responsibilities

• Manage and process insurance claims in a timely and efficient manner.
• Liaise with insurance companies to resolve any issues or discrepancies.
• Ensure all insurance-related documentation complies with current legal standards.
• Assist clients in understanding their insurance policies and entitlements.
• Maintain accurate records of all insurance correspondences and transactions.
• Review and update client insurance files to ensure information is current.
• Conduct regular audits of insurance processes to ensure compliance and efficiency.
• Coordinate with other departments to integrate insurance policies within the organization.
• Facilitate training sessions for staff on insurance policy changes and updates.
• Help clients with the submission of new insurance claims or inquiries.
• Negotiate insurance policy terms and conditions on behalf of clients when necessary.
• Provide excellent customer service to clients with insurance-related inquiries or issues.

Requirements

• Bachelor's degree in Business, Finance, or a related field is preferred.
• Minimum of 2 years of experience in an insurance-related role is required.
• Strong understanding of insurance policies, claims, and procedures is essential.
• Excellent communication and interpersonal skills for client and stakeholder interactions.
• Proficiency in using insurance management software and Microsoft Office Suite.
• Strong organizational skills with the ability to multitask efficiently.
• Attention to detail and a strong aptitude for problem-solving are necessary.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• A customer-oriented mindset with a focus on providing high-quality service.