Inside Sales Supervisor

Were hiring an Inside Sales Supervisor to oversee the daily operations of our inside sales team. Youll lead the Inside Sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, youll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.

Requirements

What youll do

• Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
• Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input
  
  

• Minimum 3 years of experience supervising a sales team
• Bachelors degree preferred in business, technical, or related field
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
• Strong data analysis, reporting, and process management skills
• Excellent prioritisation, coordination, and problem-solving abilities
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
• Based in or able to commute to JAFZA, a valid UAE drivers license is an advantage
  
  

• Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact