Inside Sales Representative - Middle East Region

Your mission

Job Summary:

To support our growth and our Middle East located Building Automation Sales Team, we are hiring an Inside Sales Representative in our HQ in Dubai - UAE. This role reports to the Regional Manager of Building Automation based in Dubai, UAE.

The Inside Sales Representative is responsible for selling B2B technological corporate products through the achievement of opportunity-based sales quotas. The Inside Sales Representative will reach business targets through excellent communications skills especially expressed via detailed email and telephone sales. More than a reactive approach to existing leads (answering incoming emails, and telephone calls) this individual will also be encouraged to develop his or her proactive activity through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers, in autonomy and according to Sales Area Manager / Regional Sales Manager´s indications.

Integrity, vision, and passion are essential for this role.

Key Responsibilities:

Reporting to the Regional Manager, you will perform the following tasks:

• Attend existing and new accounts by answering: web, telephone and e-mail inquiries, verifying, updating and entering information in CRM.
• Provide customers with product availability, pricing, and technical documentation.
• Assist in order processing and coordinate with customer service, logistics and operations for timely delivery.
• Follows up on open opportunities, commercial offers and payments.
• Being in the office, represents an “always reachable person” for customer needs especially when Sales team is out of office.
• Provide administrative and sales support to the Regional Manager, including reporting, opportunity tracking, and regional follow-ups.
• Collaborate with field sales, technical support, and product management to ensure seamless customer experience.
• Following up on marketing campaigns and support lead conversion into sales opportunities.
• Manage customer records and sales activity using CRM systems (Dynamic 365 etc…).
• Support the sales team in achieving monthly, quarterly, and annual sales targets.
• Participate in sales meetings and contribute to forecasting and reporting activities.
• Assesses competitors by analysing and summarizing competitor information and trends; identifying sales opportunities together with Sales team.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; providing technical information and explanations; preparing quotations.
• Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains and improves quality results by following policies and procedures and suggesting improvements.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities (according to candidate’s profile and Company needs).
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

The selected candidate will be part of a professional and motivated team located in Dubai – UAE.

Essential requirements:

• Bachelor’s degree in business administration, marketing, engineering, or a related field.
• Proficient English (spoken and written); able to communicate technical concepts clearly.
• Minimum 3 years Sales experience preferably for B2B companies selling technological products (ideally Home and Building Automation).
• Positive attitude, exemplary attendance, and reliable team member Skills.

Preferred Qualifications:

• Proficiency in Arabic, French, or any additional languages (written and spoken).
• Knowledge of building automation protocols (KNX, BACnet, Modbus...).
• Knowledge of HVAC systems (Direct expansion, VRF, Airt-to Water...).
• Ability to understand technical products and explain them to non-technical customers.

What We offer:

• Be a catalyst for growth at one of the newest regional offices based in Silicon Oasis, Dubai.
• Competitive compensation package including transportation and housing allowance.
• Comprehensive Medical insurance coverage for employee and dependents.
• An opportunity to work one of the world's fastest-growing information and Communications Technology companies headquartered in Halsmtad, Sweden. Work in growing and well-positioned company with a Great Place to Work company.

Founded in 2000, today HMS Building Automation division is a leader in design, fabrication and commercialization of innovative solutions for building automation. We provide the most advanced communication gateway solutions for integrations of different systems. Our solutions are developed for integrators, specifically designed to be robust so they are reliable in the field and easy to set up.