Innovation And Special Projects Assistant

About Club L London

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures. From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

We are looking for a proactive, tech-confident Innovation & Special Projects Assistant to join the Innovation team at KCR Group, home of Club L London and Lavish Alice. The Innovation & Special Projects function works across every department to find inefficiencies, introduce AI and automation, launch new initiatives and give leadership a clearer view of the business.

This role supports that work day to day: testing new systems, keeping projects on track, preparing data and research, and making sure every new tool is documented and adopted. It is a hands-on role with real exposure to senior leadership and plenty of room to grow.

Key Responsibilities

• Operational reviews: Support reviews of departments across the business, gathering information on current processes, costs and pain points to help identify where time and money can be saved.
• Automation and systems: Help map manual processes, test new tools and automations before and after go-live, and log issues through to resolution.
• AI tools: Research and trial AI tools that could improve how teams work, and help roll them out once approved.
• Project delivery: Keep projects organised and on track through timelines, trackers and status updates, working with teams across the business and external partners to keep actions moving.
• Documentation and training: Create and maintain process documentation, guides and training materials so new systems are handed over properly.
• Data and reporting: Pull and prepare data, maintain dashboards and trackers, and support regular performance reporting.
• Research: Support competitor benchmarking, vendor evaluations and market research, and help prepare materials for leadership meetings.
  
  

• Experience: 1 to 2 years in operations, coordination, eCommerce; strong graduates with relevant experience will be considered.
• Tech confidence: Quick to learn new software and comfortable using AI.
• Data skills: Good working knowledge of Excel and comfortable working with numbers.
• Organisation: Highly organised, with strong attention to detail and the follow-through to manage several projects at once.
• Communication: Clear and responsive in writing and in person, and comfortable working with people at all levels.
• Interest: An interest in fashion, eCommerce and technology. Experience with Shopify, project management or automation tools is a bonus.
  
  

• New systems and automations launched on time, with issues caught in testing rather than after go-live
• Clear, up-to-date documentation that teams actually use
• Projects and actions followed up and closed without needing to be chased
• Accurate, timely data and reporting that supports decision-making
• A reputation across the business as someone reliable who gets things done
  
  

• 22 working days of annual leave per year, plus official UAE public holidays.
• One additional paid birthday day during your birthday week.
• AED 200 monthly wellness allowance.
• Medical insurance in line with company policy.
• Company-sponsored residence visa and work permit.
• Flexible working hours.
• Early finish Fridays.
• One annual economy return flight from Dubai to your home country (after completing one year of service).
• Benefits are subject to the applicable UAE operational policy and its eligibility conditions.