Information Technology Specialist (225-1010)

An Information Technology Specialist plays a pivotal role within an organization by ensuring the seamless operation and maintenance of the company's computer systems and networks. This position requires a strong understanding of hardware and software, allowing the specialist to troubleshoot problems, train staff, and enhance workflow efficiency. They are tasked with configuring computer systems, setting up accounts, and addressing user issues. As businesses increasingly depend on IT, these specialists are central to ensuring security, managing data storage, and upholding communication networks. Their expertise enables companies to achieve technological proficiency, improving service delivery and facilitating business growth.

Responsibilities

• Install and configure software and hardware to ensure optimal function.
• Manage network servers and technology tools critical to business operations.
• Set up accounts and workstations tailored to user requirements.
• Monitor system performance and reliability to identify issues proactively.
• Troubleshoot hardware and software issues promptly and effectively.
• Ensure security compliance through regular updates and audits of networks.
• Maintain and oversee data backup and disaster recovery operations.
• Provide support and training to end-users across different departments.
• Coordinate with vendors to procure and evaluate IT systems and services.
• Document configurations, processes, and user instructions accurately.
• Stay updated on technological advancements and software updates regularly.
• Assist with developing IT policies and best practices within the organization.

Requirements

• Bachelor's degree in Information Technology or a related field preferred.
• Proven experience as an IT Specialist or similar role in technology.
• Strong understanding of computer systems, networks, and network administration.
• Familiarity with various operating systems and platforms, including Windows and Linux.
• Exemplary troubleshooting skills with an analytical and problem-solving mindset.
• Excellent communication and training skills tailored to a non-technical audience.
• Ability to manage multiple tasks effectively in a fast-paced environment.