HR Service Delivery Support - GEM Region

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

HR Service Delivery Support – GEM Region

Role Overview

The HR Service Delivery Support role provides transactional and administrative HR support across the employee lifecycle for the GEM region, with a primary focus on UAE and Lebanon. This position ensures accurate, timely, and compliant execution of HR processes while delivering a high level of service to employees and stakeholders.

Key Responsibilities

Employee Lifecycle Management

Onboarding

• Issue employee contracts and local addendums
• Support regional onboarding activities, including collection of required local documentation
• Process new hires in SuccessFactors
  
  

Offboarding

• Manage offboarding processes in line with local legal requirements
• Maintain employee leave records and inform relevant stakeholders
• Process leavers, prepare required documentation, and update HR systems accordingly
  
  

Payroll & Benefits Administration

• Support monthly payroll activities & provide payroll relevant input
• Manage benefits enrollment and local benefits administration
  
  

HR Administration & Case Management

• Provide first-level HR support for local HR-related inquiries via ServiceNow
• Deliver ad-hoc administrative support (e.g., employment letters, work permits, visa requests, headcount reports)
• Maintain employee records and files in SharePoint
• Support local documentation requirements and site audit administration (files, reports, data)
• Manage Leave of Absence processes in line with country-specific documentation requirements
  
  

HR Systems, Processes & Continuous Improvement

• Support the administration and accuracy of employee data in SuccessFactors
• Assist the System Administrator for the Leave System (Timmi) and collaborate closely with Accounting
• Support employee training and development initiatives
• Contribute to the implementation, maintenance, and improvement of HR services, systems, policies, and procedures
  
  

Stakeholder & Project Support

• Represent HR Service Delivery Support in assigned initiatives or projects
• Build strong internal relationships with Finance, Regulatory Affairs, HR Centers of Excellence, and Country Leadership Teams
• Collaborate closely with in-country HR teams and broader EMEA stakeholders
• Participate in continuous improvement initiatives as required
  
  

Required Skills & Experience

• Language Skills: English (B2 level or higher)
• HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred
• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint)
• Analytical Skills: Strong problem-solving and analytical capabilities
• Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively
• Attention to Detail: High level of accuracy and thoroughness
• Collaboration: Ability to work effectively within a team and across functions
• Adaptability: Flexibility to manage changing priorities and workloads
  
  

What We Offer

• Hybrid work model with flexibility
• An international, dynamic, and innovative working environment
• Access to modern tools and professional development programs
• Career growth opportunities through mentoring, coaching, and global exposure
• Comprehensive benefits package
• Employee Stock Purchase Plan (ESPP)
• Internal events and charity initiatives
  
  

Requisition ID: 623495

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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