Housekeeping Order Taker

Job Description

Summary-

We are seeking a Housekeeping Order Taker to coordinate and manage housekeeping requests and orders within our organization. The ideal candidate will be responsible for ensuring timely and efficient delivery of housekeeping services to our guests.

Key Responsibilities-

• Handle incoming guest requests via telephone, Opera/Message Box systems, and internal communication channels.
• Record, dispatch, and follow up on guest requests to ensure timely completion within service standards.
• Coordinate with housekeeping attendants, supervisors, engineering, and other departments for request execution.
• Update room status in the system to reflect accurate occupancy details.
• Maintain proper documentation for lost & found items and coordinate retrieval.
• Prepare daily reports on room status, guest requests, and other relevant metrics.
• Assist in scheduling, attendance tracking, and basic administrative tasks for the department.
• Support supervisors in coordinating daily operations and priorities.
  
  

• Ensure all guest requests are dispatched promptly within set timelines.
• Improve efficiency in service response time and minimize delays.
• Maintain accurate and updated information in Opera/Message Box systems.
• Facilitate smooth communication between floor teams and management.
  
  

• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Problem-solving mindset and proactive approach
• Team player with a positive attitude
• Knowledge of Opera Cloud (preferred)
• Familiarity with Message Box or similar systems (advantage)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Previous experience in Housekeeping or Front Office (preferred)
• Experience in a similar coordinator/order taker role is an advantage
• Good command of English (additional languages are a plus)