Housekeeping Order Taker

Job Description

Summary-

The Housekeeping Order Taker is responsible for receiving and processing guest requests for housekeeping services in a timely and efficient manner. They will coordinate with the housekeeping team to ensure that all guest requests are fulfilled to the highest standard.

Job Responsibility-

• Answer guest calls promptly and courteously to take housekeeping requests
• Record all guest requests accurately and allocate tasks to the housekeeping team
• Coordinate with the housekeeping staff to prioritize tasks and ensure timely completion
• Ensure that all guest requests are met with high standards of cleanliness and efficiency
• Communicate effectively with guests to confirm completion of requests and address any concerns
  
  

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a hotel environment
• Excellent communication skills and a friendly demeanor
• Strong organizational skills and attention to detail
• Ability to work well under pressure and in a fast-paced environment
  
  

• Strong customer service skills
• Attention to detail
• Ability to multitask
• Proficiency in using computer systems
• Knowledge of inventory management
• Organizational skills
• Ability to work well under pressure
• Team player
• Time management skills