Hostess All Day Dining Waldorf Astoria Dubai Palm Jumeirah

A Hostess (All Day Dining) with Waldorf Astoria Hotels & Resorts is responsible for welcoming guests and managing the dining arrival experience, ensuring seamless reservations coordination and an exceptional first impression within the hotel’s all day dining restaurant.

What Will I Be Doing

As a Hostess (All Day Dining), you are responsible for greeting guests and serving the needs of guests who experience the hotel’s all day dining restaurant. A Restaurant Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Follow the telephone and reservations standards as per standard operating procedures (SOP) and respond to bookings and all enquiries professionally
• Greet all guests according to luxury service standards and escort them to their allocated tables, ensuring a smooth and personalized arrival experience
• Coordinate table seating in line with the daily table plan, service flow, and operational requirements
• Introduce guests to the assigned service team member in accordance with SOP
• Ensure that the logbook is completed accurately after each service period, including guest preferences and relevant service notes
• Maintain an immaculate and well-organized hostess desk at all times
• Ensure the reservation system is kept up to date with accurate guest details, preferences, and special occasions
• Prepare menus, promotional materials, and daily briefing notes prior to each service period
• Demonstrate knowledge of restaurant menus, beverage offerings, and hotel facilities to respond confidently to guest enquiries
• Support seamless communication between service team members, kitchen, and management
• Comply with hotel licensing regulations as well as health and safety and fire procedures
• Ensure adequate supplies of operational materials and maintain neat storage at the hostess station
  
  
  

What Are We Looking For

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous guest service experience in a luxury hotel or high-end restaurant environment
• A warm, gracious personality with a polished and professional appearance
• Strong interpersonal skills with the ability to anticipate guest needs and create a welcoming atmosphere
• Excellent communication skills and confidence in handling guest enquiries and reservations
• Strong organizational skills with attention to detail in managing reservations and seating flow
• Accountable, reliable, and able to remain composed in a fast-paced environment
• A genuine commitment to delivering exceptional guest experiences
• Ability to work efficiently under pressure while maintaining luxury service standards
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in an all day dining or high-volume luxury restaurant setting
• Familiarity with reservation management systems
• Previous international experience
• Passion for delivering exceptional levels of guest service
  
  
  

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Work Locations

Waldorf Astoria The Palm

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Potential Benefits

Housing, Transport, Additional benefits as per company policy

Job

Food and Beverage

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