Host Hostess

At Earth Hotels, we don’t do cookie-cutter hospitality.

As a Host/Hostess, you are the first face and first energy Earthlings experience when they enter our venue. You will create a warm, stylish, and welcoming first impression, ensuring guests feel seen, guided, and excited from the moment they arrive. You will manage reservations, seating flow, and guest communication while keeping the atmosphere smooth, organized, and aligned with the Earth Hotels vibe.

What on Earth Will You Do?

• Greet guests warmly and professionally, creating an effortless and positive first impression.
• Guide guests to their tables while maintaining a confident, calm, and friendly presence.
• Communicate wait times clearly and manage guest expectations with tact and charm.
• Support VIP arrivals, special occasions, and personalized guest touches.
• Manage reservations and seating plans, ensuring smooth guest flow during busy service periods.
• Coordinate closely with the Venue Manager and service team to balance table turnover and guest comfort.
• Handle walk-ins efficiently and ensure tables are assigned fairly and strategically.
• Update reservation systems accurately and maintain clear booking records.
• Respond to guest inquiries professionally, both in person and via phone or digital channels.
• Coordinate guest preferences such as smoking/non-smoking seating, dietary requests, celebrations, and special setups.
• Liaise with the service team to ensure guests are attended to promptly after seating.
• Assist in handling guest feedback and ensure concerns are communicated to the management team.
• Maintain the venue entrance and reception area to a high standard of cleanliness and presentation.
• Ensure menus, signage, and guest-facing materials are available and aligned with Earth brand standards.
• Maintain a polished, welcoming presence that reflects Earth Hotels’ tone of voice and energy.
• Work closely with the service team, kitchen team, and bar team to support smooth operations.
• Support during peak hours by assisting with guest flow, table coordination, and service communication.
• Participate in daily briefings to stay updated on promotions, VIP bookings, and outlet priorities.
• Maintain accurate bookings, waiting lists and seating plans; communicate realistic wait times and confirm availability with the floor team.
• Protect guest contact details and preferences; use approved systems and share information only with colleagues who need it for service.
• Communicate allergies and special requests to the responsible service team; recording a request does not confirm it can be accommodated.
• Follow approved deposit, cancellation and no-show procedures; refer exceptions to the Head Host or duty manager.
• Attend role-specific induction, menu and beverage training, SOP and sequence-of-service training and mock service.
• Support assigned station setup, equipment familiarisation and opening checklists; report missing items, defects and training gaps before launch.
• Follow approved hygiene, allergy communication, safety and emergency procedures; report incidents and unsafe conditions promptly.
• Carry out additional reasonable duties within training and competence as assigned by management.