Job Description

Job Description

Summary-

As a Host/Hostess, you will be responsible for greeting guests, seating them, and maintaining an organized and welcoming environment in the establishment.

Job Responsibility-

  • Greet incoming and departing guests warmly with a genuine smile and eye contact.
  • Seat guests in the dining and bar areas while ensuring a smooth flow of the service.
  • Monitor table occupancy and keep track of reservations to optimize seating capacity.
  • Answer phone calls, take reservations, and manage the waiting list.
  • Assist in setting up and clearing tables, as needed.
  • Provide guests with menus and inform them of specials and promotions.
  • Ensure cleanliness and tidiness in the entrance area and dining room.

Candidate Requirements-

  • Proven experience as a Host/Hostess or similar customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks effectively.
  • Strong organizational skills and attention to detail.
  • Customer-oriented and able to provide exceptional service.
  • Flexibility to work in shifts, including evenings and weekends.

Skills

service

Communication skills

Interpersonal skills

Problem-solving skills

Time management

Flexibility

Resilience

Teamwork

Attention to detail

Organizational skills


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.rotana.com Job Function: Customer Service
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

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