Helpline Care Advisor With French

What You Do

• Act as the main point of contact of clients worldwide such as Expatriates, Brokers, and Medical Providers, while manage large amounts of inbound and out bound calls in a timely manner.
• Responsibleindeliveringoutstandingandqualitycustomerservice,andensuringpromisesaredeliveredtoclientontime;workonrotatingshiftpatterns(24/7).
• Respondtoclientqueriesandrequeststhroughemailwithin24hourservicelevelagreements.
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
• Proactive in handling client complaints and ensuring customer satisfaction and retention.
• Committed to the Helpline Department’s service standards, including company’s procedures in relation to anti-corruption, fraud, and data protection.
• Assist our in-house Medical Services Team in coordinating client’s hospital admission, evacuations ,repatriations, and other cases as required.
• Build positive and professional working relationships with internal clients, e.g.Dublin Helpline, Claims, Medical Services, Sales & Client Relations Team, Policy Management Team, and Medica lProviders Management Team.
• Ability to adapt and quickly learn the technical aspect so fthe job and offer system solutions or work-around where possible.
• Meet daily/ monthly/ quarterly performance target /output despite challenges and adhocassignments.
• Ability to action and complete adhoc tasks at the request of TeamLeader /Supervisor /Manager.
• Participate inc oaching and mentoring new teammembers where appropriate and act as a new starter buddy if required.
• Participate in the enhancement of workflows and procedures, presentations,clientvisits,andvisitormeetings.
  
  

What You Bring

• English speakerand Bilingual is a plus (English and Arabic
• Excellent customer service experience and with or without medical or insurance background, however, is a plus.
• Ability to work in a pressurized environment and produce accurate work within service level agreements.
• No issues working in 24/7 Operations even during weekends and holidays.
• Proficiency in verbal and written communication.
• Strong adaptability to different applications, including proficiency in MS Office applications (Word, Access, Power point, & Excel), Outlook, and general internet and research skills.
  
  

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners position as a leader in the insurance sector.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Lets care for tomorrow.

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