Healthcare Receptionist 13J25

A Healthcare Receptionist plays a crucial role in the daily operations of a medical facility. As the first point of contact for patients and visitors, this position requires excellent communication and organizational skills. The role involves managing appointments, coordinating with healthcare staff, and ensuring that patients receive a seamless experience from their first interaction. They must possess a friendly and professional demeanor, as well as the ability to handle confidential information with discretion. Working in a fast-paced environment, a Healthcare Receptionist must be adaptable and efficient, ensuring that all administrative tasks are completed accurately and promptly. This role demands someone who is both empathetic and detail-oriented, providing support not only to patients but also to the healthcare team.

Responsibilities

• Greet and assist all patients and visitors professionally and courteously.
• Schedule and confirm patient appointments using electronic health record systems.
• Manage a multi-line phone system and route calls as necessary.
• Maintain patient records by updating information accurately and efficiently.
• Coordinate with healthcare providers to ensure timely patient care delivery.
• Handle patient inquiries and provide clear directions and information as required.
• Process insurance claims and verify patient insurance information accurately.
• Manage the reception area, ensuring a welcoming and organized environment.
• Address and resolve patient concerns and complaints in a respectful manner.
• Assist with administrative tasks such as filing, copying, and faxing as needed.
• Ensure compliance with all healthcare regulations and maintain patient confidentiality.
• Support office staff with billing and payment processing tasks as directed.

Requirements

• High school diploma or equivalent is required for this position.
• Prior experience as a receptionist in a healthcare setting is preferred.
• Proficiency in using electronic health records and medical software systems.
• Excellent customer service skills and ability to handle stressful situations.
• Strong organizational skills with an ability to multitask effectively.
• Outstanding verbal and written communication skills are essential.
• Familiarity with healthcare regulations and patient confidentiality laws.