Head Waitress - Lady Bird

Company Overview

Opened in Dubai in 2025, Lady Bird is a cozy corner for good food, better drinks, and the kind of company you never want to leave. Named after the small but lucky creature, the bar embodies that same spirit: light, inviting, and effortlessly charming.

Just like a ladybird landing on your sleeve, there’s something a little special about being here. Intimate yet vibrant, Lady Bird is a place to unwind, catch up, and let the day drift into night, where every moment feels unhurried and every visit leaves you ready to spread your wings again.

Role Summary

Responsible for leading the service team and delivering an exceptional guest experience through attentive, professional, and personalized service. Acting as a key point of contact between management and the service team, the role oversees daily operations, ensures service standards are consistently maintained, and supports the Floor Supervisor in delivering smooth, efficient, and memorable guest experiences.

Key Responsibilities

• Service Supervision: Leads the service team during daily operations, ensuring smooth coordination across the floor. Monitors service flow, guest interactions, and team performance to maintain exceptional hospitality standards.
• Guest Experience: Delivers a premium dining experience by anticipating guest needs, managing requests, and resolving concerns with professionalism. Ensures guests receive personalized service aligned with the venue’s brand standards.
• Team Leadership and Training: Supervises, motivates, and supports the service team during shifts. Assists in onboarding and training team members on service standards, menu knowledge, and guest engagement techniques.
• Order Management: Ensures accurate order taking, POS operation, and effective communication between service, kitchen, and bar teams. Coordinates special requests, VIP preferences, and dietary requirements to ensure seamless service delivery.
• Floor Readiness: Oversees the setup and maintenance of dining areas, tables, and service stations. Ensures cleanliness, presentation, and availability of all required supplies throughout operations.
• Upselling and Product Knowledge: Maintains strong knowledge of food, beverage offerings, promotions, and venue experiences. Encourages effective upselling of menu items, beverages, and premium services to enhance guest satisfaction and maximize revenue.
  
  

• Minimum 3–5 years of experience in a high-end restaurant, lounge, or luxury hospitality environment, with at least 1–2 years in a supervisory role.
• Strong knowledge of food and beverage service standards, guest relations, POS systems, and luxury hospitality practices.
• Strong attention to detail, presentation, and service excellence.
• Professional appearance, positive attitude, and strong sense of responsibility.
• Flexible to work evenings, weekends, and holidays as required.