Head Of Training And Regulatory Compliance - Air Navigation Services

Head of Training & Regulatory Compliance - Air Navigation Services
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

 
Your Opportunity  

The Head of Training is the Serco Middle East ANSP Training Post Holder and will require approval as a Training Post Holder from the UAE General Civil Aviation Authority (GCAA) and will be responsible for all ATS training and standards oversight activities.

The Head of Training role is responsible to ensure that a robust Training and Standards Management System is place, maintained and is being effectively implemented by all units operating under the Serco Middle East Air Navigation Services Certification. The overriding goal of the Head of Training is to engender a culture of quality across all ATS Unit training activities and to develop commercial opportunities and proposals for the Advisory and Academy Portfolio.

Additionally, the role requires effective team leadership at a senior level in the strategic planning, business development and oversight of all legal, compliance and assurance activities across the ME ANS portfolio ensuring regulatory, state, group and divisional requirements are met.

The position involves support to Post Holders and Contract Managers in managing, monitoring and reporting on the safety and operational performance of ANS across the ME portfolio. To act as a service delivery subject matter expert in meetings with existing and prospective clients in close collaboration with the Business Development Team.

Key Accountabilities

• Provide strategic direction, planning and managing the development and implementation of policies, procedures and work instructions for aligning ANS operations to the committed performance targets while improving operational efficiency and performance;

• Lead on innovation and developing new capabilities across the ANS portfolio;

• Lead on elevating SME profile as a leading ANSP through improved internal and external stakeholder management and engagement with clients and regulatory bodies.

• Lead and participate in updating the standard operating procedures and aligning work instructions with customer’s requirements, legislation, work process and methods etc.;

• Effectively manage processes and postholders to enable timely reporting on all operational, compliance, legal and safety reporting requirements;

• Maintain and update the Air Navigation Services (including passenger experience) Legal register;

• Provide direction, mentoring and coaching for the resolution of complex issues, compliance issues and potential problems related to ANS operations;

• Ensure that Contract Managers take ownership for the competence of their Postholders;

• Review non-conformances raised against the ANS and monitor to close out, address all actions within agreed timescales;

• Support and motivate the ANS team, including coaching Postholders;

• Lead on driving participation in the Global Aviation CoP and sharing best practices / lessons learnt;

• Participate in Group Aviation Governance Meetings;

• Own ANS Postholder succession and development plans;

• Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures;

Specific Requirements

• Minimum 7 years, preferably 10 years of general operations management experience;

• 5 years of specific operations management experience within the transportation industry;

• Working knowledge of the management of Air Navigation Services Providers.

• Ideally a degree holder in relevant engineering, aviation or related discipline.

• Proven track record of managing multiple complex contracts.

• Proven track record of business development wins and/or large contract organic growth.

• Thorough understanding of all aspects of safety issues related to ANS operations.

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.