Head of Operations

Key responsibilities

• Build and lead the full operations function across five verticals: Business Ops, Enablement Ops, Financial Ops, Service Ops, and Fraud & Risk Ops
• Define SOPs, operating cadence, and tracking mechanisms for the acquirer relationship — and get them signed off internally
• Own settlement and reconciliation accuracy across all acquirer flows
• Manage chargeback and fraud containment
• Hire and develop vertical leads as the function scales
• Drive AI adoption across ops to reduce cost-to-serve and manual load

What we expect

• Proven experience running operations at a payments business or acquirer — you understand how settlement, reconciliation, and dispute ops work in practice
• Youve built an ops function from scratch before and youre better at it than maintaining what already exists
• You think in systems, not tasks — you design processes that scale, not fixes for the problem in front of you
• You manage cross-functional accountability well — Finance, Compliance, Engineering — without direct control over any of them
• You use AI to reduce manual ops load, with real examples to show for it
• You hold a high bar and bring others up to it

What you get

Direct reporting line to the Managing Director with full ownership of the ops mandate

A role where what you build defines how the business scales

Competitive base and variable compensation tied to ops outcomes

Dubai-based with exposure to the full MENA acquiring landscape

As part of our recruitment process, we process candidate personal data for recruitment and selection purposes. This may include recording or transcription of interviews, AI-assisted summarisation of interview notes, and storage of candidate information in our applicant tracking system. These tools support our recruitment team and do not make final hiring decisions without human review. We retain candidate information only for as long as necessary for the relevant recruitment process, unless you separately agree that we may keep your details for future opportunities.

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