HEAD OF COMMERCIAL LINES GENERAL INSURANCE

Our client is one of the largest independent, award-winning financial services and insurance brokers in the Gulf region, with more than 20 years of established operations. With a strong and growing presence in Dubai, the firm operates a fully regulated platform supporting experienced advisors in building long-term, sustainable advisory businesses.

The primary purpose of this Head of Commercial Lines role is to provide leadership, structure, and strategic direction to the Commercial Lines (CLS) team. You will be responsible for meeting performance targets, overseeing day-to-day operations, and ensuring consistently high service standards for clients. The role includes managing client relationships, supporting consultants in winning and retaining business, and growing the Commercial Lines portfolio.

This position requires proven experience across all areas of Commercial Lines insurance, serving independent professionals, SMEs, and corporate clients.

Key Responsibilities

• Work closely with senior leadership to support the design, execution, and ongoing delivery of the commercial sales strategy, including new business development and market expansion
• Collaborate with the Head of General Insurance and consultants on strategic accounts and complex client requirements
• Align and support Commercial Lines initiatives in coordination with Sales Directors
• Apply structured workflows and processes to maintain proactive client engagement, update coverage, review risk exposures, and identify account development opportunities
• Monitor CLS team performance to ensure service quality across renewals, claims, endorsements, and premium collections
• Ensure quote-to-issuance processes are delivered within agreed SLAs and maintain accurate tracking of any SLA exceptions
• Build and sustain strong working relationships with internal stakeholders, clients, insurers, and business partners
• Foster a high-performance culture through effective leadership, communication, coaching, and performance management
• Grow the Commercial Lines portfolio through your existing client book and professional network
• Maintain accurate records, reporting, and case management in line with internal processes
• Ensure full adherence to underwriting, compliance, and departmental guidelines in accordance with company SOPs
• Demonstrate a professional, proactive, and solution-focused approach at all times
  
  

Candidate Profile

• Minimum of 5 years’ management experience in Commercial Lines insurance within the region
• Strong background in underwriting, coverage analysis, pricing, policy implementation, and claims management
• In-depth technical knowledge of commercial insurance products with the ability to communicate effectively with clients, underwriters, and internal teams
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Fluent in English (additional languages are an advantage)
• Proficient in Microsoft Excel, Word, and Outlook
• CII or equivalent General Insurance certification is mandatory
  
  

What’s On Offer

• Competitive salary aligned to experience and expertise
• Attractive performance-based incentives with strong earning potential
• Medical and Life Insurance coverage
  
  

Please note: This opportunity is suited to experienced insurance professionals with at lest 5 years in Management of Commercial Lines Insurance in the region including underwriting, coverage and rate analysis with policy implementation & claim management experience.

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Tagged as: Business Development, CII, CII Qualified, Claims Management, Client Relationship Management, Commercial Lines Insurance, Commercial Lines Manager, Compliance, Corporate Insurance, Dubai Insurance Jobs, General Insurance, Insurance, Insurance Brokerage, Insurance Leadership, manager, Policy Renewals, Sales Strategy, SME Insurance, Team Leadership, UAE Insurance Market, Underwriting

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