Head Of Collections
Talentmate
United Arab Emirates
16th January 2026
2601-2544-788
Job Description
- Ground-floor leadership role with real scope
- Strong career upside within a fast-growing global business.
Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.
Job Description
- Own overall collections performance across all UAE portfolios, including recovery rates, roll rates, compliance, quality, and customer experience.
- Directly lead, coach, and performance-manage all collections staff, including Senior Collections Specialists and future hires.
- Build and enforce a performance-driven culture with clear KPIs, scorecards, and accountability.
- Translate client strategies, regulatory obligations, and MD direction into clear operational workflows and daily priorities.
- Ensure strict compliance with UAE collections regulations, data sovereignty requirements, and client-specific policies.
- Act as the primary escalation point for complex customer cases, disputes, complaints, and sensitive client matters.
- Partner closely with the Managing Director on hiring plans, capacity planning, portfolio readiness, and operational scaling.
- Support enterprise client onboarding from an operational perspective, ensuring portfolios launch cleanly and perform to expectations.
- Work with global operations, product, and compliance teams to localise tools, scripts, and processes for the UAE market.
- Monitor collector activity, quality, and conduct closely, intervening early when standards slip.
- Provide accurate, timely reporting on performance, risks, trends, and improvement opportunities to the Managing Director.
- 8-12+ years of collections experience, including significant people leadership responsibility in regulated environments.
- Direct experience leading collections operations in the UAE or GCC; local market knowledge is mandatory.
- Strong working knowledge of UAE collections laws, enforcement boundaries, and regulator expectations.
- Proven ability to drive recovery performance through teams while maintaining strict compliance and quality standards.
- Experience managing relationship-sensitive portfolios for banks, telcos, utilities, BNPLs, or other regulated lenders.
- Strong judgment and decision-making in high-pressure, high-consequence situations.
- Credible leader with the presence to manage frontline staff and engage confidently with enterprise clients when required.
- Fluent English required; Arabic strongly preferred and a meaningful advantage.
- Comfortable building operations from an early-stage baseline rather than inheriting mature structures.
- Ground-floor leadership role with real scope
- Strong career upside within a fast-growing global business.
Quote job ref: JN-012026-6922362
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Finance |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
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