Head of Account Management

Description

The Seat

You own account management. You inherit the clients, you build the function, and you set the standard for how this operates at scale.

In the early weeks you will be close to the ground — understanding the client base, diagnosing what needs to be built, and making sure nothing falls through while you build it. That hands-on phase is the input. The system you build from it is the job.

Your measure of success is not how well you personally manage accounts. It is how well the function runs without you in every call.

You report into senior leadership. You build the team. You own the outcomes.

The Company

AI Acquisition is a multi-8-figure business helping founders and operators scale with AI. Over 3,000+ clients. 200+ mastermind participants. A sales and delivery engine built for speed and scale.

Growth is happening faster than most companies ever see. This seat exists because the opportunity is real, the client base is scaling, and we are building the team to match it.

Requirements

What You Actually Do

Build The Function

• Design and own the account management operating model — how clients are onboarded, retained, expanded, and escalated at scale
• Build the playbooks, metrics, and systems that make the function run without you in every call
• Define and move the retention and expansion metrics weekly
• Hire, develop, and lead the account management team as the function grows
• Bridge the gap between sales, delivery, and the client — structurally, not just situationally

In The Early Phase, Get Close To The Work

• Carry a direct client load while you build — using that proximity to understand what needs fixing and what needs building
• Retain and grow $100K+ accounts through sharp communication and commercial instinct
• Identify and close expansion opportunities inside the existing book
• Feed structured, actionable feedback to delivery so the product keeps improving

Why This Seat is Worth Taking

• You are not inheriting someone elses system — you are building the one that scales with the business
• Real scope from day one. The function is yours to define, staff, and run
• Direct exposure to operators who have built and scaled products past $100M in revenue across 12 launches
• The client base is $100K+ buyers — sharp founders and operators, not mid-market box-checkers
• Fully remote, stable full-time role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter
• Run this well and the scope grows — a second product line, a broader ops seat, or a regional leadership role

You Will Probably Not Fit If

• You are a great account manager looking for a senior IC role
• You need a fully built function before you can lead one
• You are more comfortable executing a system than designing one
• You measure progress in monthly reviews instead of weekly client and revenue signal
• You are looking for a calm, structured environment with predictable expectations

Qualifications

• 5+ years in account management, client success, or CS leadership — with at least some of that time spent building or rebuilding a function, not just running one
• Background in management consulting, B2B agency, high-growth info or coaching business, or SaaS — ideally where you served sophisticated buyers at $50K–$200K+ contract values
• Has built or redesigned a CS or AM operating model — playbooks, escalation frameworks, retention metrics — not just inherited one
• Has led or grown a team, not just managed a book
• Has retained a high-value client through a difficult period and can tell you exactly how
• Comfortable making decisions and moving fast in ambiguity
• AI-native: thinks in systems, uses AI tools daily, can map and improve a workflow end to end
• High-agency, low-ego, fast-moving — bored by long meetings and slow decisions
• Native or near-native written and spoken English

Benefits

What You Get

• Competitive base salary ($20,000–$25,000 USD / Month) + performance bonus tied to retention and expansion outcomes you own
• Fully remote — work from US, UK, UAE, Canada, or Australia
• Full-time, stable role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter
• Direct line to senior leadership that has built and scaled products past $100M in revenue
• Real growth track — run this seat well and you take on a broader scope, a second product line, or a regional ops seat
• You work with clients and operators at the top end of the market, not mid-tier accounts with low stakes