head coach

Location: Jumeirah Islands Pavilion

Purpose of the Role

The Head Coach leads the team of Coaches and sets the tone and expectation for the team. They must be physically active and have a desire to support others. In addition to training and supporting the Coaches, they must have excellent interpersonal / customer management skills to easily engage and interact with Members & Guests. An ability to identify sales opportunities from Member or Guest feedback is also expected for the role.

Responsibilities & Accountabilities

Working Hours: Monday to Friday (full day), Saturday (half day)

The Head Coachs responsibilities & accountabilities include:

Coaching & Leadership

• Execute group classes, assessments and personal training sessions.
• Deliver teens and semi-private small group sessions throughout the year.
• Manage coaches and ensure they uphold the standards.
• Carry out new coach onboarding.
• Co-lead the monthly coach workshop on the last Friday of each month.
• Ensure coaches self-assess once per month.
• Communicate class occupancy on the 1st of each month.
• Weekly announcements and reminders to all coaches every Sunday.
• Co-plan and execute monthly activations.
• Ensure studio equipment is safe and maintained.
• Collate member feedback and communicate to the Studio Manager.
• Continually update clients CRM profiles/notes in ProFit Connect.
  
  
  

Sales & Social Media

• Be proactive in social media campaigns, supporting content creation.
• Work with the Marketing Manager to ideate sales campaigns and activations.
• Creating awareness of ongoing promotions, events and services.
• Support FOH in communicating & following up with near or recently expired members.
• Nurture new leads to convert them to full-paying members.
• Boost studio revenue through assessments, PT, Teens, and semi-private programmes.
• Support and track coaches performance with PT and semi-private group targets.
• Help retain and expand the member base through weekly member engagement.
• Attend the JIP weekly meeting.
• Participate in marketing activations in and outside the studio.
  
  
  

Assessments

• Set targets for completed assessments each month.
• Support FOH in communicating & following up with members to book.
• Set realistic targets for anyone taking an assessment; these should be highlighted in their
• ProFit Connect reports and followed up on every month.
  
  
  

Required Qualifications

• Up-to-date REPs Level 3 Fitness Certification, or a qualification of equal standing.
• Up-to-date basic First Aid Certification.
• Any required qualifications must be maintained and kept up to date throughout employment.
  
  
  

Additional Requirements

• 3+ years of experience in a similar role
• Excellent communication skills
• Computer literate, including Microsoft Office
• Strong organisational capabilities
• Confident and respectful leader
• Strong motivator
• Considerate and personable
  
  
  

Brand Values

Innovation

Uncovering new ways to achieve objectives; emphasis on the process to get the same or better results.

Collaboration

Working closely as a team, including customers, employees, stakeholders and external partners to achieve maximum growth.

Integrity

Acting fairly, transparently, honestly and consistently.

Inclusion

Get fit for all. Identify and break down barriers that inhibit operational or physical accessibility.

This job description sets out the current duties of the role that may vary from time to time without changing the general character of the job or the level of responsibility entailed. However, all job profiles are reviewed annually and updated accordingly in line with business needs.

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