Guest Services Executive - Receptionist

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

As a Guest Services Executive - Receptionist, you will be responsible for...

• Welcoming guests and managing check-in and check-out processes accurately and efficiently.
• Responding promptly to guest inquiries and requests, ensuring personalized service.
• Coordinating with other departments, including Housekeeping, Concierge, Executive Lounge, Recreation, and F&B, to fulfill guest needs.
• Handling special requests, such as transportation, dining reservations, and amenities.
• Resolving minor guest complaints professionally and escalating complex issues when necessary.
• Promoting hotel services and amenities, and upselling where appropriate.
• Maintaining accurate guest records and ensuring compliance with service standards.
• Supporting VIP and repeat guest recognition programmes.
• Upholding safety, security, and privacy protocols at all times.

What you already have...

• High School Diploma
• Bachelor’s degree in Hospitality Management, or a related field.
• 1-2 years of experience in customer service or front desk roles within the hospitality industry.