Guest Services Associate - Waterpark

Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Ensure that all interactions with guests are engaging and align with the parks brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
  
  

• Maximize sales through effective product knowledge and upselling techniques.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance the guest experience and improve productivity.
  
  

• Operate the ticketing system, handle transactions accurately, and manage guest admissions.
• Validate tickets and wristbands for entry.
• Provide information about ticket options, promotions, and park policies.
• Ensure a smooth and efficient entry process for all guests.
• Assist guests with cabana reservations and ensure cabanas are clean and ready for use.
• Provide information about cabana amenities and services.
• Ensure guests have a comfortable and enjoyable experience in their cabanas.
• Manage locker and towel rental services, including issuing and collecting towels.
• Maintain cleanliness and organization in the locker and towel rental areas.
• Ensure an adequate supply of clean towels is available at all times.
• Assist guests with lost and found inquiries and manage the lost and found inventory.
• Ensure lost items are logged and stored securely.
• Facilitate the return of lost items to their owners.
• Promote and upsell packages and additional services to enhance the guest experience.
• Provide detailed information about available packages and their benefits.
• Provide guests with information about park attractions, events, and services.
• Assist guests with directions and general inquiries.
• Be flexible and adapt to different roles and tasks within the guest services department.
• Ensure all guest service areas are safe and adhere to park guidelines.
  
  

• Work closely with other guest services staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance customer service skills.
• Adhere to the parks grooming and appearance standards, ensuring a professional and approachable image.
  
  

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the parks values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leder or Department Management.
  
  

• Assist in carrying out inventory of guest services supplies and equipment.
• Perform other reasonable duties and responsibilities as assigned.