Guest Services And Retail Associate

Job Description

The position welcomes guests to the facility and ensures that they are informed about the range of products available, including merchandise, F&B outlets, & enhancing the guest experience. Being the first point of physical contact at facility, this team will need to show outstanding customer service.

The job scope includes:

• Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
• Book in and Check in customers to their relevant experience
• Serve customers by helping them select products.
• Help answer customers questions and queries
• Directs customers to the experience they have chosen.
• Provides outstanding customer service.
• Manages financial transactions.
• Assists with inventory, including receiving and stocking merchandise.
• Deal with any internal or external customer requests
• Handle minor complaints of the guests
• Greet and direct customers
• Provide accurate information (e.g., products, pricing, merchandise etc.)
• Ensure merchandise areas are fully stocked
  
  

• 1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations. Has handled money transactions and worked with customers on a face-to-face basis.