Guest Services And Retail Associate (225-925)

The position of Guest Services and Retail Associate is pivotal in ensuring a pleasant experience for every visitor and customer. As the face of the organization, you'll be tasked with providing exceptional customer service, assisting guests with inquiries, and ensuring a seamless shopping experience. Your role will combine hospitality with retail skills, making it essential for you to be versatile, personable, and keen on detail. You'll be part of a dynamic team, working collaboratively to meet the needs of guests and achieve sales targets. This role requires enthusiasm, customer focus, and the ability to handle multiple tasks efficiently in a fast-paced environment. If you are passionate about creating memorable guest experiences and have a knack for retail, this opportunity is for you.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor.
• Assist guests with inquiries and provide accurate information about products.
• Maintain a clean and organized work and retail space for guest convenience.
• Process transactions efficiently using the point of sale system.
• Upsell and recommend additional products to guests to enhance their experience.
• Collaborate with the team to achieve daily and monthly sales targets.
• Handle guest complaints and provide resolutions to ensure satisfaction.
• Restock shelves and manage inventory levels to prevent stock shortages.
• Participate in regular training sessions to stay updated on product knowledge.
• Ensure all retail displays are engaging and in line with merchandising standards.
• Monitor guest feedback and suggest improvements to service and retail processes.
• Adhere to health and safety guidelines to provide a secure environment for guests.

Requirements

• Previous experience in customer service or retail is highly desirable.
• Strong interpersonal and communication skills to engage effectively with guests.
• Ability to multitask efficiently in a fast-paced, dynamic environment.
• Proficiency in using point of sale systems and handling cash transactions.
• High school diploma or equivalent educational qualification is required.
• Strong organizational skills with attention to detail and accuracy.
• Flexibility to work varying shifts, including evenings and weekends.