Guest Services And Retail Associate 16N25

The Guest Services and Retail Associate plays a crucial role in ensuring an exceptional guest experience. By providing outstanding customer service and maintaining a clean and inviting retail environment, they contribute directly to the satisfaction and retention of guests. This position demands a friendly and professional demeanor, with strong communication skills to assist with inquiries and resolve any issues. The associate is responsible for promoting and selling retail products, while also ensuring that all guest service interactions are positive and memorable. This role is ideal for an individual who enjoys interacting with a diverse range of people and thrives in a fast-paced environment. Flexibility and adaptability are key, as duties may vary based on daily operational needs.

Responsibilities

• Greet guests warmly and assess their individual needs and preferences.
• Answer questions and provide information about products and services effectively.
• Handle guest transactions accurately, including cash, credit, and returns.
• Maintain a clean, organized, and visually appealing retail environment.
• Stock merchandise and ensure retail displays are attractive and replenished.
• Assist with inventory control by conducting regular stock counts and reports.
• Address guest complaints promptly and seek solutions in a courteous manner.
• Foster and maintain good relationships with both guests and team members.
• Coordinate with other departments to ensure a seamless guest experience.
• Promote and upsell retail items and special offers to increase sales.
• Participate actively in all staff training sessions and team meetings.
• Stay informed about company policies, procedures, and product information.

Requirements

• High school diploma or equivalent; additional education is advantageous.
• Proven experience in customer service or retail for a minimum of one year.
• Strong communication and interpersonal skills for diverse interactions.
• Ability to handle transactions accurately and work under pressure.
• Basic proficiency with point-of-sale systems and related technology.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Positive, energetic attitude, and a commitment to providing great service.