Guest Service Representative (Arabic & English Speaking) 25N25

As a Guest Service Representative fluent in both Arabic and English, you will be the first point of contact for guests, ensuring a seamless and exceptional customer experience at our hotel. Your primary responsibilities include providing courteous service, assisting with inquiries, resolving issues, and ensuring guest satisfaction. You will play a vital role in creating a welcoming atmosphere, making guests feel valued and comfortable. Your language skills will enable you to communicate effectively with a diverse range of guests, enhancing their stay. The ideal candidate will be personable, proactive, and possess strong problem-solving skills to handle any guest needs or challenges with ease.

Responsibilities

• Welcome guests with a friendly demeanor and a professional attitude.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Communicate effectively with guests both in Arabic and English to ensure understanding.
• Address and resolve any guest complaints in a timely, satisfactory manner.
• Provide information about hotel facilities, services, and nearby attractions.
• Process reservations and confirmations accurately to avoid errors or confusion.
• Coordinate with housekeeping and maintenance to address guest needs promptly.
• Keep records of guest interactions, transactions, and feedback for quality control.
• Work collaboratively with other departments to enhance the guest experience.
• Maintain a clean and organized work area including the front desk and lobby.
• Handle cash, credit cards, and other forms of payment securely and accurately.
• Stay informed and updated on hotel policies, procedures, and special promotions.

Requirements

• Fluency in both Arabic and English, with excellent verbal and written skills.
• Previous experience in a customer service or hospitality role preferred.
• Strong interpersonal and communication skills necessary for guest interactions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, reservation software, and office equipment.
• Outgoing and approachable personality with a focus on customer satisfaction.
• Flexibility to work shifts, including evenings, weekends, and holidays.