Guest Service Representative (Arabic & English Speaking) 01F25

We are looking for a skilled and customer-focused Guest Service Representative to join our team. Our ideal candidate is bilingual in Arabic and English and has a passion for delivering exceptional customer service. As a Guest Service Representative, you will be the first point of contact for our guests, ensuring a warm and welcoming experience for everyone. You will handle inquiries, assist with reservations, and address guest concerns promptly and efficiently. Your communication skills and friendly demeanor will be key in creating a positive atmosphere, contributing to our reputation for outstanding service and guest satisfaction. This role is perfect for an individual who thrives in a fast-paced environment and enjoys working with diverse people from all over the world.

Responsibilities

• Greet guests warmly and provide an outstanding first impression with a friendly demeanor.
• Assist guests with check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries and provide prompt and informative responses to their needs.
• Communicate effectively with guests in both Arabic and English languages.
• Resolve guest complaints and issues while maintaining a high level of guest satisfaction.
• Maintain and update accurate guest records and room statuses in the database.
• Provide information about available services and amenities to enhance guest experience.
• Coordinate with other departments to fulfill special guest requests as needed.
• Upsell additional services where appropriate to maximize revenue and enhance guest satisfaction.
• Ensure the front desk area is tidy, organized, and stocked with necessary supplies.
• Adhere to company policies and procedures while performing daily tasks efficiently.
• Follow safety and security procedures to ensure guest privacy and data protection.

Requirements

• Bilingual proficiency in Arabic and English is required for effective communication.
• Previous experience in a customer service or hospitality role is preferred.
• Strong interpersonal and communication skills, both verbally and in writing.
• Excellent organizational skills and attention to detail are essential for this role.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Proficient computer skills, including knowledge of reservation systems and databases.
• Availability to work flexible hours, including evenings, weekends, and holidays.