Guest Service Officer - Reservations Arabic Speaker

Organization- Grand Hyatt Dubai

Summary

You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.

Main duties:

• Respond promptly to reservation inquiries via phone, email, and internal systems
• Accurately input and manage reservations in the Property Management System
• Promote packages and special offers to enhance the guest experience
• Coordinate with the Front Office and Sales teams to ensure booking accuracy
• Handle group bookings and special requests with great attention to detail
  
  

• A UAE employment visa sponsorship.
• Complimentary meals prepared by our culinary team.
• Company-provided transportation for your convenience.
• Accommodation arranged by the company.
• Exclusive discounts at Hyatt food & beverage outlets across Dubai.
• Complimentary stays at Hyatt hotels worldwide — explore the world with us!
  
  

• Work experience as a GSO or Reservations Agent
• Fluency in Arabic language is a must
• Strong written and verbal communication skills
• Proficiency in Opera or other Property Management Systems
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proactive approach to guest service and problem-solving