Back to listing

Guest Service Officer - Guest Relations

Talentmate

United Arab Emirates

23rd October 2026

2610-2175-355

Job Description

Organization- Andaz Dubai The Palm

Summary

Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments.

On a daily basis, Guest Relations Officer is responsible for the Lobby area while interacting with guests and visitors.

Guest Relations Officer is responsible for creating memorable experiences for our guests through creative initiatives, authentic stay experiences and a seamless, hassle- free departure in order to achieve the required guest’s satisfaction and guests’ recognition level.

Language Preference: German, French and other European Languages

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Prior work experience in Front Office or Guest Relations Departments in hotel operations. Good customer service, communications and interpersonal skills are a must.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	http://andaz.hyatt.com	Job Function:	Hospitality & Guest Services
Company Industry/ Sector:	Other

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.