Guest Service Officer 29O25

As a Guest Service Officer, you will be at the forefront of our hospitality team, creating exceptional experiences for all our guests. Your role is crucial in ensuring our guests feel welcome, comfortable, and valued during their stay. Whether you're providing information about facilities, coordinating with other departments to meet special requests, or addressing concerns promptly, your ability to deliver an outstanding customer service experience will be essential. You will be the friendly face in our establishment and the first point of contact for our guests, ensuring their stay is memorable and enjoyable. Your excellent communication skills, attention to detail, and enthusiastic approach will help foster guest loyalty and promote the reputation of our establishment. Join our team to be part of a dynamic work environment that values growth, innovation, and a culture of exceptional service.

Responsibilities

• Welcome and greet guests with a warm and friendly demeanor upon arrival.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Provide comprehensive information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints swiftly and effectively.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction and comfort.
• Maintain an accurate guest folio and ensure timely billing and transactions.
• Facilitate reservations and manage room allocations to maximize occupancy rates.
• Foster guest loyalty by building rapport and providing personalized services.
• Communicate guest feedback to management and suggest improvements for service enhancement.
• Ensure safety and security policies are adhered to at all times for guest protection.
• Assist in training new staff members to deliver exceptional guest service standards.
• Collaborate with other departments to ensure smooth guest experiences and operations.

Requirements

• Previous experience in guest services or hospitality is highly desirable.
• Exceptional interpersonal and communication skills are essential for this role.
• Strong problem-solving abilities with a proactive and customer-oriented mindset.
• Proficiency in managing booking systems and basic computer operations.
• Ability to work flexible hours, including weekends and holidays, as needed.
• High school diploma or equivalent qualification is required.
• Professional appearance and a positive, friendly attitude at all times.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and organizational skills are necessary.