Guest service executive

Decision Management Consultant is currently recruiting for one of its clients in the Hospitality Industry based in Dubai, UAE.

About Our Client

Our client is a well-established hospitality company based in Dubai, known for delivering exceptional guest experiences and high service standards. With a strong presence in the local market, the organization is committed to creating memorable stays through personalized service, operational excellence, and attention to detail. The company fosters a professional and guest-focused culture, offering a dynamic work environment and opportunities for growth within the hospitality industry.

Key Responsibilities

• Manage and fulfill special guest requests, including room amenities, dining reservations, and transportation arrangements, ensuring a personalized and seamless service experience
  
• Handle and resolve complex guest issues and complaints, working towards satisfactory resolutions to restore and maintain guest satisfaction
  
• Actively collect and review guest feedback, utilizing insights to implement improvements and address recurring concerns
  
• Collaborate closely with other hotel departments to coordinate guest services and ensure all requests and requirements are met efficiently
  
• Provide guidance and support to Guest Service Executive 1 team members, assisting with training and professional development when required
  
• Identify opportunities for service enhancement and implement best practices to elevate the overall guest experience
  
• Promote hotel services, amenities, and packages to guests, leveraging opportunities to drive revenue through effective upselling
  
• Assist in coordinating guest events and special occasions, ensuring all arrangements align with guest expectations
  
• Manage emergency situations or service disruptions with professionalism, ensuring clear communication and minimizing guest impact
  
  
  
  

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or a related field
  
• 1–2 years of experience in customer service or front desk roles within the hospitality industry
  
• Experience handling complex guest interactions and delivering personalized service
  
  
  
  

Benefits

• Employee Benefits as per the UAE Labor Law
  
  
  
  

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