Guest Service Agent

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

What you will be doing:

Duties

As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant front office manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  
  

• Previous experience in Guest Services / Royal Service or similar coordinating position recommended
• Must have excellent communication skills, both written and verbal
• Must be highly organized, energetic and possess the ability to work well under pressure
• Must possess excellent decision-making, relationship, organization and planning skills
• Must have the ability to manage several tasks simultaneously
• Must be physically fit in order to lift and move luggage
• Proficient in the English language (verbal & written), second language is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
  
  

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps
  
  

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus