Guest Service Agent

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

Anantara the Palm team members continuously seek new ways to enhance the guest experience, support the business, and contribute to the team. The key responsibilities for this position include:

• Anticipate and respond to guest needs, requests, and inquiries in a professional and attentive manner.
• Maintain excellent knowledge of resort facilities, services, outlets, promotions, and other Anantara properties.
• Deliver exceptional guest service and ensure all guest concerns and feedback are handled promptly and effectively.
• Take ownership of guest experiences and proactively provide solutions to exceed expectations.
• Ensure all financial transactions and operational procedures are handled according to resort standards and policies.
• Maintain accurate communication and handovers between shifts and departments.
• Coordinate with Concierge, transportation teams, and other departments to ensure seamless guest services.
• Recognize repeat guests and VIPs and ensure personalized service is provided.
• Keep Front Office Manager informed of guest feedback, incidents, and operational matters.
• Attend daily briefings, training sessions, and resort events to enhance professional skills.
• Develop positive working relationships with all departments and external partners.
• Maintain professional grooming, conduct, and service standards at all times.
• Follow all resort policies, procedures, and local regulations related to safety, security, and compliance.
• Act as a team player, support colleagues, and adapt positively to new procedures and initiatives.