Guest Service Agent Luxury Hospitality (225-925)

As a Guest Service Agent in our luxury hospitality environment, you will be the embodiment of our commitment to exceptional service. With a focus on creating memorable experiences, you will greet guests with personalized service and attentiveness to their needs. Your role is pivotal in ensuring all guest interactions are warm and engaging, while maintaining the high standards synonymous with luxury hospitality. You will efficiently manage reservations, respond to guest inquiries, and coordinate with various departments to provide seamless service. Your enthusiasm for hospitality and dedication to excellence will play a vital role in enhancing guest satisfaction and upholding the esteemed reputation of our establishment.

Responsibilities

• Warmly greet and check-in guests, providing a personalized and efficient experience.
• Assist guests with any inquiries, needs, or challenges during their stay promptly.
• Manage reservations, ensuring accuracy and accommodation of guest preferences.
• Coordinate with housekeeping and other departments to meet guest requests swiftly.
• Actively promote amenities and services that enhance guest experiences.
• Handle guest complaints with tact and resolve them to the guest's satisfaction.
• Maintain knowledge of hotel events, services, and the local area for guest inquiries.
• Process guest check-outs and ensure accuracy in billing and payment transactions.
• Provide concierge services, offering suggestions for dining, attractions, and activities.
• Ensure the lobby and reception area are clean, welcoming, and organized at all times.
• Uphold the hotel's policies and procedures to maintain the integrity of service standards.
• Engage with guests regularly to gather feedback and improve service delivery.

Requirements

• High school diploma or equivalent is required, further education preferred.
• Previous experience in luxury hospitality or a similar customer service role.
• Outstanding communication skills, both verbal and written, are essential.
• Strong organizational and multitasking abilities to manage high-pressure situations.
• Proficiency in hotel management systems and other relevant software applications.
• Warm, approachable demeanor with a passion for providing excellent customer service.
• Capable of working flexible hours, including evenings, weekends, and holidays.