Guest Service Agent Luxury Hospitality 12F25

Join our prestigious team as a Guest Service Agent at our luxury hospitality establishment. We are seeking dedicated and personable professionals who are passionate about delivering unparalleled service and creating memorable experiences for our esteemed guests. In this role, you will be the face of our hotel, providing warm and efficient service that exceeds expectations. As part of our commitment to delivering the highest standards, you will handle guest inquiries, oversee check-in and check-out procedures, and address any guest concerns promptly and courteously. If you have a keen attention to detail, excellent communication skills, and a genuine passion for hospitality, we invite you to apply for this rewarding opportunity and become part of a team that strives for excellence every day.

Responsibilities

• Welcome guests with a friendly and professional demeanor upon arrival.
• Manage check-in and check-out processes efficiently and accurately.
• Address guest inquiries and concerns in a timely and polite manner.
• Provide information about hotel amenities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Handle guest complaints and resolve issues to maintain customer satisfaction.
• Assist in arranging transportation and reservations for guests as required.
• Maintain accurate records of guest information and billing transactions.
• Ensure the lobby and reception area are clean and welcoming at all times.
• Upsell hotel services and rooms to maximize revenue potential.
• Collaborate with team members to ensure seamless guest service operations.
• Adhere to company policies and procedures for guest confidentiality.

Requirements

• Previous experience in a guest service role within luxury hospitality.
• Excellent communication skills in both written and verbal forms.
• Strong problem-solving abilities and attention to detail are essential.
• Ability to remain calm and professional under pressure situations.
• Proficiency in using hotel management software and booking systems.
• Flexible availability, including weekends and holidays, to meet guest needs.
• A positive attitude and dedication to providing exceptional guest experiences.