Guest Service Agent 26D25

As a Guest Service Agent, you will be the first point of contact for our guests and will play a pivotal role in ensuring their stay is both enjoyable and memorable. You will be responsible for providing exceptional service, handling inquiries, check-ins, and check-outs efficiently, and addressing any guest concerns or issues with professionalism and courtesy. Your friendly demeanor and extensive knowledge of hotel amenities and local attractions will help create a welcoming atmosphere that encourages guests to return. You will work closely with other hotel staff to ensure seamless service delivery and maintain a clean and safe environment for our guests. Your goal will be to uphold our high standards of hospitality and exceed guest expectations at every opportunity.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor.
• Efficiently handle guest check-in and check-out processes in a timely manner.
• Respond promptly and knowledgeably to guest inquiries and requests.
• Coordinate with housekeeping and maintenance staff to address guest needs.
• Maintain an updated knowledge of room availability and hotel facilities.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Assist guests with directions and provide information about local attractions.
• Process payments, verify credit card information, and handle cash transactions securely.
• Ensure the reception area is tidy, professional-looking, and stocked with necessary materials.
• Promote hotel amenities and upsell services to enhance guest experiences.
• Maintain accurate records of reservations, room allocations, and guest interactions.
• Collaborate with colleagues to maintain seamless operations and service standards.

Requirements

• High school diploma or equivalent; hospitality degree preferred.
• Previous experience in a customer service role is advantageous.
• Excellent communication and interpersonal skills for effective guest interactions.
• Proficiency in using hotel management software and computer systems.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills with a guest-centric approach to conflict resolution.
• Flexible working hours, including nights, weekends, and holidays as required.