Guest Relations Talent Pool

About Dubai Holding:

Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubais leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubais socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.

Dubai Holding is committed to the diversification of Dubais non-oil economy. Our portfolio, valued at over AED 284+ billion, spans 10 sectors, including real estate, hospitality, leisure & entertainment, ICT, design, education, media, retail, manufacturing & logistics, and science.

For the Good of Tomorrow

About the Job:

We are building a Guest Relations & Front Office Talent Pool across Dubai Holding hospitality and Entertainment properties.

This is an opportunity to be considered for future roles across Guest Relations and Front Office functions, ranging from executive to management level. As suitable opportunities become available, shortlisted candidates will be contacted.

We are currently considering profiles for roles such as:

• Guest Relations
• Front Office
• Customer Experience
• Attendant

The main duties and responsibilities include:

• Delivering exceptional, personalised service and creating memorable guest experiences throughout the guest journey
• Handling guest inquiries, feedback, and complaints professionally, ensuring timely resolution and service recovery
• Managing VIP arrivals, departures, and guest preferences in coordination with relevant departments
• Supporting check-in, check-out, and front desk operations while maintaining brand service standards
• Supervising and supporting front-facing teams to ensure service excellence and operational efficiency

• Coordinating closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure seamless service delivery
• Monitoring service quality, guest satisfaction scores, and contributing to continuous improvement initiatives

About you:

The ideal candidates for these positions will have:

• Previous experience in Guest Relations and/or Front Office within a hospitality or luxury hotel environment
• Strong communication, interpersonal, and guest engagement skills
• Experience handling VIP guests and complex guest interactions (for senior roles)
• A professional, polished, and service-oriented demeanor
• Ability to lead, motivate, and develop teams (for supervisory and management roles)
• Flexibility to work shifts, weekends, and public holidays as required
• Proficiency in English; additional languages are a strong advantage

About the Benefits

At Dubai Holding, were committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Please note: This is a talent pool posting. Applications will be reviewed, and shortlisted candidates will be contacted as relevant opportunities arise.