Guest Relations Officer

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties & Responsibilities

Team members at Anantara Dubai Palm always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:

• Deliver exceptional, personalized guest service by ensuring a warm welcome, efficient check-in/check-out, and prompt assistance throughout the guest stay.
• Respond to guest enquiries, requests, feedback, and complaints professionally, ensuring timely resolution and high levels of guest satisfaction.
• Provide accurate information on resort facilities, services, activities, promotions, and local attractions while promoting hotel outlets and experiences.
• Coordinate with Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences.
• Prepare and maintain accurate guest records, billing, cashiering transactions, and Front Office documentation in accordance with company policies and procedures.
• Ensure all Front Office operations comply with hotel standards, service procedures, health, safety, and security requirements.
• Monitor guest arrivals, departures, VIPs, and special requests to ensure personalized service and operational efficiency.
• Participate in training and continuously develop product knowledge, operational skills, and service excellence.
• Foster positive working relationships with colleagues while maintaining a professional appearance and representing the resort in accordance with company standards.
• Perform any other duties assigned by management to support the efficient operation of the Front Office and achieve departmental objectives.