Guest Relations Host Facilities Management

Location UAE

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

The Guest Relations Host (GRH) is the visible face of the Facilities Management (FM) team, ensuring a welcoming, well-maintained, and efficient workplace. This role combines customer engagement with operational oversight, acting as a bridge between staff, visitors, service partners, and the FM team to maintain high service standards across the site.

Key Responsibilities

Customer Experience & Support

• Serve as the first point of contact for all FM-related queries and requests, ensuring timely communication and follow-up.
• Build strong relationships with staff and visitors to promote awareness of FM services and create a professional, comfortable environment.
• Assist with hospitality support, including refreshments, meeting setups, and ad hoc office tasks such as photocopying and laminating.
• Support events, meetings, and office initiatives (e.g., breakfasts, lunches, and ad hoc activities).

Facilities & Workplace Oversight

• Conduct daily walkarounds of meeting rooms, washrooms, and communal areas to identify maintenance, cleanliness, or stock issues.
• Raise and track CAFM tickets until closure, ensuring issues are resolved promptly.
• Monitor and manage pantry cleanliness, including collection of mugs and glasses, and ensure all meeting rooms remain immaculate.
• Clean and maintain coffee machines daily.
• Act as a Guest Relations host and prepare tea and coffee as required.

Stock & Consumables Management

• Oversee stock control, including inventory management, receiving deliveries, and organising the storage area.
• Manage hygiene, pantry, and stationery supplies; coordinate replenishment with vendors and FM teams.
• Safely handle lifting and transporting items (e.g., drinks cans, office supplies) between floors when required.

Workspace & Administration

• Support workspace allocations, policy adherence, and general office etiquette.
• Maintain accurate FM records, documentation, and vendor coordination.
• Log faults and track resolutions, escalating repeat issues to the FM Lead.
• Conduct workplace signage and cable management checks.
• Support flexible working and hot-desk areas, including basic VC setup and occupancy data collection.

About You

The ideal candidate will have :

• Fluency in English, both spoken and written.
• A strong customer service attitude.
• Previous experience in FM, hospitality, or customer service roles.
• Excellent communication and organisational skills.
• Confidence in managing multiple priorities in a dynamic environment.
• Comfortable using CAFM systems and MS Office tools.
• A friendly, proactive, and solution-oriented approach, with a keen eye for detail.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.