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Job Description

As a Guest Relations Executive, you will be responsible for ensuring excellent customer service and guest satisfaction in the hospitality industry. You will handle guest inquiries, resolve issues or complaints, and coordinate guest services to enhance the overall guest experience.


  • Greet and welcome guests upon arrival.
  • Handle guest inquiries and requests.
  • Assist guests with check-in and check-out processes.
  • Coordinate guest room assignments and special requests.
  • Resolve guest issues or complaints in a timely manner.
  • Provide recommendations for local attractions and services.
  • Ensure smooth communication between guests and staff.
  • Maintain high standards of customer service.


  • Diploma or degree in Hospitality Management or related field.
  • Proven experience in guest relations or similar roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Customer service-oriented and positive attitude.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.


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